Vikram Solar (Vikram Solar Limited and its subsidiaries, the “Company”, “we” or “our”)

PRIVACY POLICY

Vikram Solar Australia Pty Ltd — Australian Website 

This Privacy Policy (“Policy”) is a legally binding agreement between you (“You,” “Your,” or “User”) and Vikram Solar Australia Pty Ltd and its related bodies corporate, including Vikram Solar Limited (together, “Company,” “We,” “Us,” or “Our”). This Policy governs your use of this website and any services provided by the Company (collectively, the “Website”).

This Policy is governed by and shall be interpreted in accordance with the applicable laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) made under that Act, and the law of New South Wales, without regard to conflict of law principles. It does not require any physical, electronic, or digital signature and shall be deemed to be accepted by You upon use of the Website or by clicking “I Accept” where such an option is provided.

We value and respect your privacy and are committed to protecting your personal information. This Policy sets out the principles and practices that govern the collection, use, holding, and disclosure of personal information by the Company in connection with your access to and use of the Website and/or our services. The Company shall handle your information in a manner consistent with this Policy and shall not use or disclose such information to any third party except as expressly set forth herein or as otherwise permitted under applicable law.

1. SCOPE

1. Vikram Solar Australia values the privacy of individuals and is committed to handling personal information responsibly and in compliance with the Privacy Act 1988 (Cth). This Policy outlines our approach to the collection, use, holding and disclosure of personal information in connection with your access to and use of the Website.
2. This Policy does not apply to information we hold about our employees, which is dealt with separately as an employee record for the purposes of the Privacy Act – see our separate internal IT and Communications Systems Policy. Nothing in this Policy is intended to create obligations on Vikram Solar Australia beyond those imposed under applicable Australian law.

2. INFORMATION WE MAY COLLECT FROM YOU

1. When you access or use the Website, we may collect personal information that you voluntarily provide to us. The primary purpose of collecting this information is to respond to your enquiries, provide you with information about our products and services, and maintain the security and functionality of the Website. You may generally browse the Website without disclosing personal information; however, once you voluntarily submit information such as your name, email address, telephone number or company name through a contact, enquiry or careers form, you are no longer anonymous to us. Mandatory fields will be clearly indicated; you may choose not to provide certain details, though this may limit your ability to use particular features of the Website.
2. We may also automatically collect technical information relating to your use of the Website, such as your IP address, browser and device characteristics, operating system, referring pages, and information about how and when you use the Website. This information is used to maintain the security and operation of the Website and for internal analytics, and does not, on its own, identify you.
3. We may use cookies and similar technologies to support these purposes, as further described under “Cookies” below. Some pages of the Website may also contain third-party cookies or tracking technologies, which are governed by the privacy policies of the relevant third parties; we do not control, and are not responsible for, their collection or use of your information.
4. We do not knowingly seek to collect sensitive information (as defined under the Privacy Act, including health information, racial or ethnic origin, or religious belief) through the Website. Please do not submit sensitive information to us through the Website unless we have specifically requested it and obtained your consent.

3. USE OF YOUR INFORMATION

1. We collect, hold, use and disclose personal information to respond to your enquiries; to provide you with information, products or services you have requested; to manage any business relationship with you; to operate, maintain and improve the Website; for internal analytics and reporting; and to comply with our legal obligations. We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, unless you would reasonably expect us to use or disclose it for that other purpose, you have consented, or the use or disclosure is otherwise required or authorised by law.
2. We may disclose your personal information to related bodies corporate within the Vikram Solar group (including Vikram Solar Limited), and to our service providers, including IT and hosting providers, who assist us in operating the Website. We may also disclose personal information where we believe in good faith that disclosure is required by law, regulation or legal process, or is necessary to protect or enforce our rights or the rights of another person.
3. Some of the entities to which we disclose personal information, including Vikram Solar Limited, are located outside Australia, including in India. Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information, except where an exception under the Privacy Act applies – for example, where you have consented to the disclosure, or we reasonably believe the recipient is subject to a law that has the effect of protecting the information in a way that is substantially similar to the APPs, with mechanisms available to you to enforce that protection.
4. Subject to your communication preferences and applicable law, we may send you marketing or promotional communications about our products and services. You may opt out of receiving these at any time using the unsubscribe facility provided or by contacting us using the details set out under “Privacy Requests” below.
5. The Website is not directed at children, and we do not knowingly collect personal information from children without appropriate safeguards.
6. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to that information.

4. RETENTION, DELETION OR BLOCKING OF DATA

1. We adhere to the principles of purpose limitation and data minimisation, and retain your personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected, unless a longer period is required or permitted by law. Once the relevant purpose has been fulfilled, or any legally mandated retention period has expired, we will take reasonable steps to securely destroy the information or ensure it is de-identified.
2. You have the right to request access to the personal information we hold about you, and to ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. You may also request that we delete your personal information, and we will act on such a request except to the extent we are required or permitted by law to retain it (for example, for record-keeping or compliance purposes).
3. We will respond to such requests within a reasonable period and may need to verify your identity before doing so. In some circumstances permitted by law, we may decline a request for access, correction or deletion, in which case we will provide you with reasons.

5. COOKIES

1. To enhance your experience and the Website’s functionality, we may use cookies or similar technologies to assign your device a unique, random identifier that helps us understand usage patterns and improve the Website. Most cookies are session-based and expire when you close your browser. You have control over cookies and can adjust or disable them through your browser settings at any time, although this may affect certain features of the Website.
2. Third-party advertisers or service providers may set their own cookies when you interact with their content; this is beyond our control and is governed by their respective privacy practices. Our servers may also automatically collect limited technical data, such as your IP address, when you access the Website; this information does not personally identify you and is used to facilitate delivery of the Website, analyse traffic, and maintain security.

6. INFORMATION SECURITY

1. We recognise that the personal information you provide is valuable, and we do not sell your personal information to third parties. All personal information collected through the Website is stored in a secure, access-controlled environment. While we maintain appropriate technical and organisational safeguards, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute protection. Any information you voluntarily disclose in a public forum may become publicly accessible and could be collected or used by third parties outside our control.
2. We may disclose personal information to third parties in limited circumstances, including: to provide a service or complete a transaction you have requested; to comply with a legal obligation, court order or similar process; to enforce our Terms of Use or this Policy; or to investigate or prevent fraud, unauthorised use, or other unlawful activity. We do not disclose personal information to third parties for their own independent marketing purposes without your consent.
3. We may share or transfer your personal information to another entity in connection with an actual or contemplated corporate restructuring, merger, acquisition or similar transaction. In such circumstances, the successor entity will be bound by this Policy, or an equivalent policy, in respect of the personal information transferred.

7. REVISION OF THE PRIVACY POLICY
8. We may amend, modify or update this Policy from time to time to reflect changes in our practices, our services, or legal requirements. Any revised Policy will take effect once posted on the Website, and will show a revised effective date. We encourage you to review this Policy periodically. Your continued access to or use of the Website following any such change will constitute your acknowledgement of the revised Policy.

8. LINKS TO THIRD-PARTY WEBSITES
9. The Website may include links to third-party websites or online services that are not owned, operated or controlled by us. We do not endorse, and are not responsible for, the privacy practices, content, accuracy or security of those third-party websites. Your access to or interaction with any third-party website is entirely at your own discretion and risk, and we recommend you review the privacy policy of any such website before providing your personal information to it.

9. ADVERTISEMENTS ON WEBSITE
10. We may engage third-party advertising service providers to serve advertisements on the Website. These providers may collect and use non-personally-identifiable information relating to your visits to the Website and other websites, using cookies or similar tracking technologies, to deliver interest-based advertising. We do not control the data collection, retention or use practices of these third parties, and their processing of your information is governed by their own privacy policies. We are not responsible for the privacy practices or content of any third-party advertiser.

10. CONSENT
11. By accessing or using the Website, or by voluntarily providing personal information to us, you consent to the collection, holding, use and disclosure of that information in accordance with this Policy and applicable Australian law. If you provide us with personal information about a third party, you represent that you have obtained any necessary consent to do so and to permit us to handle that information in accordance with this Policy. Where the Privacy Act requires your express consent for a particular collection, use or disclosure – for example, in relation to sensitive information – we will seek that consent separately.

11. GOVERNING LAWS & JURISDICTION
12. This Website is operated by Vikram Solar Australia Pty Ltd. This Policy is governed by, and is to be interpreted in accordance with, the law of New South Wales, Australia, without regard to conflict of law principles. Nothing in this clause limits any right you may have to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another applicable regulator, or affects any right you have under the Privacy Act that cannot lawfully be excluded, restricted or modified.

12. PRIVACY REQUESTS

1. At Vikram Solar Australia, we are committed to protecting your privacy and handling your personal information in compliance with the Privacy Act 1988 (Cth). If you have any questions, concerns or complaints regarding this Policy or our handling of your personal information, please contact us using the details below. We will investigate your complaint and make reasonable efforts to respond within a reasonable time, as required by law. 
2. Contact Email: [info.global@vikramsolar.com] We are committed to ensuring that your privacy is protected and that your personal information is handled responsibly and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy explains how we collect, use, hold and disclose your information when you interact with the Website. By accessing or using the Website, you acknowledge that you have read and understood this Policy. We encourage you to review this Policy periodically to remain informed of how we protect the personal information we collect.